CQI

What our customers say about us

"they were very knowledgeable about the area of work concerned and brought a fresh pair of eyes to the issue, they had a flexible approach that fitted around what we required, and got on and did the work completing it within agreed timescales"

"the research was thorough, presentation of data was clear and added to the text"

"having the work done externally allowed us to gain a more objective view of the project under consideration, and freed staff to concentrate on on-going work"

"No problems, great service, thank you"

Richard Carey, Programme Manager,
R. W. Rechere and Associates t/a Passage Training

"Well experienced in the overall project management and systems required for delivery of the LSC contract, they demonstrated excellent contract management skills and delivered excellent services to us"

"Used a friendly open approach, always responded to questions and queries in a positive and timely manner"

"The quality of service provided was excellent throughout"

"Working with Crown Weston Associates was a pleasure. They were always available to help in times of difficulty and went the extra mile for us"

Julie Durant, Employment Team Manager
St.Giles Trust, Camberwell

"Showed good partnership working and in the delivery of the services, the quality of service provided was excellent"

Reni Rucinski,
Information Horizons

"took information from numerous sources, with different styles and experiences and linked them together, previous experience of TQS scoping was the reason we decided to engage Crown Weston Associates. The presentation of the process flow charts and methodology used linked directly into our ISO standard and desire for the TQS – a good foundation"

"found them extremely reliable and punctual in both the work and meetings, interventions where timely and valued, resulting in the agreed services being delivered in full, good quality in all the work we received and in the way we wanted it"

"a fresh set of eyes viewing our internal processes was crucial in getting an unbiased solution to the needs of the division"

"took on and completed a number of tasks that were in excess of the agreed, we would contract Crown Weston Associates again and intend to do so!"

Robin Clarkson,
Director of Skills, Prevista

"investigated and delivered a report on business continuity as part of our wider disaster recovery strategy. This report was the foundation for future work in this area.

"reviewed with business units the risks and management actions required to understand and mitigate against disaster events. In delivering these assignments... showed high levels of professionalism and dedication towards providing continuity plans for each business unit"

Paul Frost, Director
Learning & Skills Council, national office

"has been instrumental in helping to interpret the requirements of the Common Inspection Framework and apply these to the day to day operations of our business in a way which helped us to successfully demonstrate the quality of our business to the Adult Learning Inspectorate"

"a dedicated and committed team player whose knowledge of quality systems and procedures has contributed to significant improvements in our operational delivery"

Ian Smith, Commercial Manager
Working Links, London

"our excellent inspection results reflect really well on him and his ability to help the team think things through and respond appropriately"

Colin Scott, Deputy Director
Working Links, North and Midlands

"I was impressed by the hard work undertaken by Crown Weston Associates and that they delivered the outputs very promptly".

"The real benefit to having Crown Weston Associates as an external resource was that they had time clearly set aside and dedicated to this project"

Cheryl Holden, Public Service Sector Manager
Leicestershire Learning and Skills Council

"The service provided by Crown Weston Associates was excellent; they successfully completed a full Business Impact Analysis and quickly developed the Council’s Service Area and Corporate Business Continuity Plans".

"Crown Weston Associates were able to "hit the ground running" and to quickly assimilate to working with a local authority, resulting in the Council's Business Continuity Plans being developed, and this was greatly assisted by having employed an external resource"

"The knowledge of business continuity and other emergency planning aspects exhibited was very good and Crown Weston Associates were able to provide a wealth of managerial and organisational experience from working with other government organisations that was very beneficial to the Council"

Bill Wheeler. Emergency Planning Officer,
Bexley Council

"Crown Weston Associates will now always be first in mind for any further projects."

"They (the associates) epitomise out of the box thinking with the services being completely tailored to our particular needs, no request was a problem and they always had an answer to any issues raised no matter how tricky."

"I can't think of anything to improve, the service was exactly what was needed, they always went that extra mile, it was value for money and worth every penny"

"They have a vast wealth of knowledge that has proved invaluable in helping us produce our Self Assessment Report (SAR), we now have a SAR which gives a full and frank picture of our programme and a real strong basis to build our continuous improvement standards on."

Saxon Chadwick, Service Development Manager
Employment Solutions
Royal British Legion Industries

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