Our Customer Care Policy Statement

Customer Care

Crown Weston Associates believes the key to successful business is through meeting and exceeding the needs and expectations of its customers. We aim to achieve this through always going the extra mile to delight our customers. However, occasionally things may go wrong. If this happens we will do everything we can to rectify any problems as quickly as possible.

Aftercare

We recognise that customers may require further assistance once an assignment has been completed, so we are always happy to agree a customised aftercare service with organisations to meet their exact requirements. This can either be agreed before the end of the assignment or at a later stage to provide the required ongoing support.

Customer Feedback

Crown Weston Associates recognises the value of customer feedback. We can only improve the service we provide through the feedback we receive. This feedback allows us to identify improvements and so continually improve the quality of the service we aim to provide to our customers.

Being committed to continuous improvement, feedback is regularly analysed and used to help us improve the services we provide to you our customers.

We openly share our customer feedback through publishing “sound bite” comments on our web pages

Customer Suggestions

We value all suggestions that are received and seek to implement any suggestions, which will enhance and improve the service provided.

Customer Complaints

If you are unhappy with any part of our service, we will acknowledge any complaint received within 24 hours. All complaints will be investigated and we aim to resolve and respond to any complaints within 10 working days.

Vic Jaryczewski
Proprietor
September 2006