Quality Improvement Policy Statement ³

Our Aims and Core Values have been the basis for Crown Weston Associates’ development and subsequently they determine how we work and demonstrate what we believe in and are committed to.

We are members of the Chartered Quality Institute.

We operate against the following management principles

1. Customer focus: Crown Weston Associates seeks to continually understand current and prospective future customer needs.

2. Leadership: Our Aims, Core Values and Approach underpin the organisation, determine how Crown Weston Associates work and demonstrate what we believe in and are committed to.

3. Strategic objectives outline what the organisation wishes to achieve and how these will be delivered.

4. Involvement of People: Our Associates are the essence of Crown Weston Associates and their involvement enables their abilities to contribute to the effectiveness and benefit of the organisation.

5. Process Approach: The activities the organisation undertakes are managed through processes and ways of working to achieve the desired organisational objectives more effectively.

6. System Approach: Identifying, understanding and managing a system of interrelated processes enable the specific objectives contribute to the effectiveness and efficiency of Crown Weston Associates.

7. Continual Improvement: In Crown Weston Associates overall performance is a permanent objective of the organisation.

8. Factual Approach to Decision Making: All decision making is based upon and undertaken through the use and analysis of data and information.

9. Mutually Beneficial Supplier Relationships: Crown Weston Associates recognises that interdependent and mutually beneficial relationships enhance the ability of both to create value.

We are committed to comply with quality requirements and continually improve the effectiveness of the quality management system.

Quality objectives are established and regularly reviewed by Crown Weston Associates. These are communicated to those involved in the business, are understood and reviewed for continuing suitability.

We operate and maintain simple yet effective systems which allow the organisation to be responsive to the needs of its customers. The provision of a quality service and continuous improvement are at the very heart of how Crown Weston Associates operates. Our skills and knowledge are developed through the continuous professional development of the Associates.

We seek to continually improve our services through integrating the feedback we receive from our customers.

We seek to provide customers with a service that is delivered to the very highest quality standards. Our customers are the key to our success, so in everything we do, our customers come first.

Crown Weston Associates seeks to develop long term working and mutually beneficial relationships with all its customers.

We embrace and have a strong commitment to the concept of the Learning Organisation. This is translated into seizing all opportunities to learn; maximising potential through both positive and negative experiences and so continually transforming and adapting to the ever changing commercial environment.

Vic Jaryczewski
Proprietor
September 2006, updated August 2009